NetCrowd is constantly scouring the UK looking for new recruits to join its exciting and dynamic organisation.

We would always like to hear from like minded individuals who can bring big ideas to a big thinking organisation!

Submit your details to careers@netcrowd.co.uk outlining your proposal.

Current Vacancies

Job Title: Service Desk Engineer
Department: Technical Services
Direct Reports: None

Brief Summary of Role

The Service Desk Engineer will work as part of a team that interfaces mainly by telephone with NetCrowd partners to deliver first line technical support across a range of technology vendors. The Engineer will be the first port of call and as a result excellent written and communication skills are essential.

The right candidate will be a quick thinker and have ability to troubleshoot and learn new skills quickly. They must be professional and have the desire to succeed as this role will provide plenty of opportunity to develop and progress their career. In summary NetCrowd is looking for a dedicated, loyal, team player that will be rewarded with their hard work and professionalism.

Responsibilities

• Provide key first line support services to NetCrowd's partners
• Attention to detail
• Ability to work to tight deadlines and set customer expectations in line with agreed processes
• To own customer issues through to conclusion or recognise when to escalate
• Keep NetCrowd's call management system up to date and provide regular reporting inwards to the management team and outwards to NetCrowd's partners
• Some face to face customer meetings may be required from time to time

Essential / Desirable Experience

• Excellent computer skills (Essential)
• Knowledge of common connectivity protocols (Desirable)
• Knowledge of networking technology (topologies, routers, switches etc) (Desirable)
• 1 year plus 1st line helpdesk / service desk experience (Desirable)
• Knowledge of helpdesk / service desk tools and reporting (Desirable)
• 6 months plus in a customer services role (Essential)

Desired Education/Qualifications (not essential)

• Educated to A Level standard or equivalent
• Cisco CCNA or another vendor equivalent

Interested candidates should submit their current CV and salary details to careers@netcrowd.co.uk